Welcome to Fläschepost.lu

These terms and conditions outline the rules and regulations for the use of Fläschepost.lu’s Website.

Fläschepost.lu is located at:
rue d’Emerange 15, Elvange
5692 – Luxemburg , Luxembourg

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Fläschepost.lu’s website if you do not accept all of the terms and conditions stated on this page.

1. Delivery of the ordered goods 

1.1 We deliver the goods offered in our online shop at www.flaeschepost.lu exclusively within the borders of Luxembourg.

1.2 We deliver the goods ordered by you within 1-4 working days from the time of our confirmation of your order, with the help of a shipping company. Usually, the goods are shipped the day after the order is placed.

2. Conclusion of contract 

2.1 Contracts for goods offered in our online shop are exclusively in English. Your contractual partner is Pure Import SARL-S, 15 rue d’Emerange L-5692 Elvange, represented by the Management (Imprint). 

2.2 You can select certain goods from our range of goods and collect them in the shopping basket by clicking on the button “Add to Basket”. After going through the ordering process and clicking the button “ORDER NOW” you make a binding request to purchase the goods in the shopping cart. Before sending your order, you can change the data of your order at any time or remove selected goods completely. However, your application to purchase can only be submitted and transmitted if you have accepted these terms and conditions by clicking on the “ACCEPT TERMS AND CONDITIONS” button and thus included them in your application to purchase. The text of the contract will be stored in compliance with data protection. In this respect, we refer to our data protection declaration. 

2.3 We will confirm the receipt of your order directly by e-mail after sending your order to the e-mail address you have specified. In this email your order as well as our order confirmation, including these terms and conditions in connection with the revocation instruction, will be sent to you on a permanent data carrier. Only with the receipt of our order confirmation, but at the latest with the delivery of the goods ordered by you, a binding purchase contract is concluded between us and you. Please check the SPAM folder of your mailbox regularly. 

2.4 Please note that we are exceptionally not obliged to deliver ordered goods if we have ordered the goods properly on our part, but have not been supplied correctly or on time. The prerequisite for this is that we are not responsible for the lack of availability of goods and have informed you of this circumstance without delay. Furthermore, we must not have assumed the risk of procuring ordered goods. If the goods are unavailable, we will immediately refund payments made. 

2.5 We do not assume the risk of having to procure ordered goods. This also applies to orders for goods which are only described in terms of type and quality. We are not obliged to deliver from our stock and the goods ordered by us from our suppliers. 

2.6 The minimum order value for the goods offered by us depends on the delivery area. You can find out the minimum order value applicable to your delivery area by entering your postcode on our website or in our app as well as on the order overview page. The minimum order value includes the statutory value added tax and excludes any bottle/container deposit. 

There is no minimum order value in our online shop. Only to qualify for free shipping, your shopping cart value (including VAT) must be at least 75,00€.

3. Reservation of the handover (protection of minors) 

3.1 We expressly reserve the right to deliver our goods only in quantities customary in the trade. Our offer is not aimed at dealers, but at end customers – whether private or business. For dealer offers please contact: leo@pure-import.lu .

3.2 By submitting your order you declare that you have reached the minimum age required by law to submit the ordered goods and that your details regarding your name and address are correct. You are obliged to ensure that only you yourself or a person authorised by you to receive the delivery, who has reached the minimum age required by law for the delivery of the ordered goods, will receive the ordered goods. 

3.3 In case of an order of alcoholic beverages, we will carry out an age check of the receiving person upon delivery of the ordered goods (if necessary, we will accept the identity card, passport or driving licence). If the person accepting the ordered goods is not able to identify himself and there is doubt on our part as to whether the minimum age has been reached, we are entitled to refuse delivery. Please note that the legal minimum age for selling and dispensing beer, wine, sparkling wine or mixtures of beer, wine or sparkling wine with non-alcoholic beverages is 16 years. In case of sale or distribution of other alcoholic beverages, the legal minimum age is 18 years. 

4. Legal right of withdrawal and sample withdrawal form 

After the purchase of goods via our website, you have a legal right of revocation if you are a consumer. A consumer is a natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor his independent professional activity. We do not grant a right of withdrawal to all buyers who have not purchased our goods as consumers.

Cancellation policy 

Right of withdrawal: 

You have the right to cancel this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which you or a third party, other than the carrier and designated by you, took possession of the goods or on which you or a third party, other than the carrier and designated by you, took possession of the last goods. 

To exercise your right of withdrawal, you must inform us, Pure Import SARLS, 15 rue d’Emerange L-5692 Elvane, e-mail: info@flaeschepost.lu, by means of a clear statement (e.g. by a letter sent by post or in an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for your declaration. However, this is not mandatory. 

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of your right of revocation before the end of the revocation period. 

Consequences of revocation: 

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the standard delivery offered by us), immediately and at the latest within 14 days of the day on which we receive notification of your revocation. We will use the same means of payment for this refund as you used for the original transaction, unless explicitly agreed otherwise with you; in no event will we charge you any fees for this refund. You will have to pay the costs for the return shipment. You shall only be liable for any loss in value of the goods if the loss in value is due to handling of the goods which is not necessary for testing the condition, properties and functioning of the goods. 

End of the cancellation policy 

Exclusion of the right of withdrawal

The assertion of the right of withdrawal can be excluded for certain goods. An exclusion of the right of revocation depends in particular on the condition and type of the goods ordered by a consumer. A right of revocation does not exist for the delivery 

– of food, beverages or other household goods of daily use supplied to the residence, place of stay or workplace of a consumer by entrepreneurs in the course of frequent and regular journeys; 

– of canned and preserved goods, such as cans or bottles, if they have already been opened by the consumer 

– of goods that can spoil quickly or whose expiration date has been exceeded quickly, such as dairy products, fruit or vegetables; 

– of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery 

– of goods which have been inseparably mixed with other goods after delivery due to their nature. 

5. Prices, retention of title and terms of delivery 

5.1 The prices listed in the respective offer at the time of your order shall apply. The prices indicated are gross prices, i.e. they already include the applicable Luxembourg legal value added tax. 

5.2 Empty beverage containers can be handed over upon delivery of your ordered goods. A returned bottle/container deposit will be taken into account on your invoice accordingly. 

5.3 The delivered goods remain our property until the purchase price has been paid in full. The delivered returnable deposit containers are the inalienable property of the respective manufacturers. 

5.4 We deliver the goods according to the agreements made with you. Any delivery costs incurred are listed in each case with the description of the goods and are shown separately on your invoice. Any delivery costs incurred shall be borne by you, unless you have exercised your right of revocation. 

6. Payment methods and direct debit 

6.1 The purchase price is due for payment immediately after the confirmation of your order. We offer credit cards (VISA and MasterCard) as payment methods.

6.2 You agree that invoices and credit notes will be sent exclusively in electronic form to the e-mail address you have provided. 

7. Promotion vouchers 

7.1 Promotional vouchers are vouchers which cannot be purchased by you, but which we issue to our customers as part of advertising campaigns with a certain period of validity. Within the scope of an order process, promotion vouchers can regularly only be redeemed in the delivery area determined for you. 

7.2 Promotional vouchers can only be redeemed within the specified period of time and only once during an order process. Individual brands of our goods may be excluded from a voucher promotion. Please note that our promotion vouchers may differ from a minimum order value applicable in the respective delivery area. 

7.3 When using a promotion voucher, the value of the goods, excluding any bottle/container deposit, must be at least the amount on the promotion voucher. A possible difference to a higher value of goods can be compensated with the payment methods offered by us. 

7.4 The value of a promotion voucher is neither paid out in cash nor does it bear interest. Promotional vouchers are not refundable if the goods have been returned by you in whole or in part. 

7.5 Promotional vouchers can only be redeemed before the end of an order process in the voucher section on our order overview page. Subsequent crediting is excluded. A promotion voucher to which you are entitled can be transferred to third parties. Several promotion vouchers cannot be combined with each other. 

7.6 Should you have used a promotion voucher when making your purchase, we reserve the right to charge you the original price of the goods you are keeping if – due to your cancellation – the total value of the order falls below or equals the respective value of the promotion voucher. 

8. Further information 

8.1 In case of a defect in the ordered goods, the statutory provisions shall apply. 

8.2 The use of the offers available on www.flaeschepost.lu is only possible for persons who have reached the minimum age of 18 years. 

8.3 Our customers are entitled to maintain only one customer account in his name via our website. We reserve the right to delete multiple registrations. 

8.5 You can view these terms and conditions on our website. You can also print or save this document.

8.6 Finally, we will send a document of these terms and conditions after the completion of your order with the automatic order confirmation to the e-mail address you have provided. This order confirmation e-mail contains once again the data of your order and can be easily printed out or saved with your e-mail program. 

9. Repayments

Any refunds will be made automatically to the account used by you for payment. If you have made payments by credit card, the refund will be made to the associated credit card account.

10. Customer service 

If you have any questions or a complaint regarding the delivered goods, please contact us at info@flaeschepost.lu. We will try to answer your inquiries immediately.